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Shipping & Delivery Policy
Effective Date: August 1, 2025
Operated by: Juvoo Online Services Pvt. Ltd.
Website: www.juvoo.in
Thank you for shopping with Juvoo.in. We’re committed to delivering your orders quickly, safely, and efficiently across India.
📦 Order Processing
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Processing Time: All orders are processed within 1–3 business days (excluding weekends and public holidays).
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You will receive an email confirmation with tracking details once your order is shipped.
🚀 Delivery Timelines
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–4 Business Days |
| Tier-2/3 Cities | 3–6 Business Days |
| Remote Areas | 5–8 Business Days |
Delivery times are estimates and may vary due to location, courier capacity, and unforeseen circumstances.
📍 Shipping Coverage
We currently ship across all serviceable pin codes in India. International shipping is not available at this time.
💰 Shipping Charges
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Free Shipping: On all prepaid orders above ₹499
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Standard Shipping Fee: ₹49 for orders below ₹499
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Cash on Delivery (COD): Extra ₹30 fee (where available)
🔄 Delays & Exceptions
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During festivals, sales, or severe weather, delivery may take longer than usual.
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If your package is delayed significantly, our support team will inform you via email or phone.
📦 Package Not Received?
If your package hasn't arrived within 8 business days, please:
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Check your tracking link
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Contact the courier service
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Or email us at support@juvoo.in for assistance
📝 Important Notes
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Orders once shipped cannot be edited or redirected to a different address.
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If delivery fails due to incorrect address or phone number, the order may be returned to origin (RTO) and you may need to pay for re-shipping.
📫 Contact Us
If you have any questions regarding shipping or need help tracking your order, reach out to us:
Juvoo Online Services Pvt. Ltd.
E-Commerce Division, India
📧 Email: support@juvoo.in